Nigel Goodwin

Nigel Goodwin has extensive work experience in customer success and operations roles. Their most recent position was as the Head of Customer Success & Operations at Spotted Zebra, where they focused on solving the skills-gap crisis faced by major companies. Prior to this, Nigel worked at Udacity as the Snr Director Customer Success, International, overseeing multiple regions in Europe, the Middle East, and APAC. Nigel also held the roles of Customer Success Director, International, and Director of Customer Success - Europe at Udacity. Before joining Udacity, Nigel worked at Deltek as the Director, Customer Success & Global Customer Care and Director of Customer Success. Nigel also served as the Director of Operations at Deltek Talent, where they led a team in delivering post-go-live support. Prior to their roles at Deltek, Nigel was the Director of Operations, Europe at HRsmart Europe, where they managed a multilingual team and maintained client satisfaction. Nigel also worked as the Head of Client Services Europe and Senior Operations Manager at HRsmart. Nigel began their career at Ufi learndirect as a Web Developer and later took on roles such as Corporate Web Manager and New Media Architect/Project Manager. Throughout their career, Nigel has demonstrated leadership, strategic planning, and team management skills.

Nigel Goodwin attended The University of Sheffield from 1996 to 1999 and earned a Bachelor of Science (BSc) degree in Computer Science. In terms of additional certifications, Nigel obtained the "Command of the Message" and "Command of the Sale" certifications from Force Management in January 2020. Nigel also obtained the "Influencing Others" and "Persuading Others" certifications from LinkedIn in October 2017.