Akshay Baid

Akshay Baid has a strong professional background with experience in various roles. Akshay is currently working at Sprinklr as a Senior Customer Success Manager, responsible for managing a $2MM book of business in the EMEA region. Akshay'smain focus is on growth, product adoption, and retention. Prior to this, they held the role of Customer Success Manager at the same company, where they analyzed client performance and provided methodologies to improve social media metrics. Akshay also calculated risk forecasts and collaborated with Account Executives to close renewal, upsell, and cross-sell opportunities.

Before joining Sprinklr, Akshay worked as a Consultant at Cognizant, where they gained valuable experience in their role. Akshay also had a summer internship at Amco Batteries Ltd.

Akshay started their career at Deloitte US India offices as an Associate Solution Advisor. In this role, they identified key areas of risks and proposed analytical procedures for audit engagement teams. Akshay also served as a lead analyst, responsible for tasks scheduling, team guidance, and training. Additionally, they worked as a Business Technology Analyst at Deloitte, where they conducted financial data analytics for Fortune-500 clients and performed data profiling and assessment activities.

Akshay's professional journey began with an internship at CDAC,Noida, where they worked on a VLSI project to study the performance of a CDAC Health Informatics product. Akshay gained experience in simulation, code synthesis, and testing using different tools.

Overall, Akshay Baid has a diverse range of experiences and demonstrates expertise in customer success management, consulting, analytics, and technology.

Akshay Baid completed their Master of Business Administration (M.B.A.) in Marketing from Narsee Monjee Institute of Management Studies, Mumbai, from 2017 to 2019. Prior to that, they obtained a Bachelor of Technology (BTech) degree in Electronics and Communications Engineering from Jaypee Institute of Information Technology, Sec-62, Noida, from 2010 to 2014. Additionally, Akshay attended Somerville School from 1996 to 2010, although the degree name and field of study are unknown.

In terms of certifications, Akshay has obtained various qualifications. These include the Google Ads Search Certification and Google Ads Display Certification from Google in November 2021, the "Become a Product Manager" certification from Udemy in June 2020, the Tableau Desktop Specialist certification from Tableau Software in June 2020, the Digital Transformation Virtual Experience Program certification from Boston Consulting Group (BCG) in May 2020, the Google Analytics certification from Google in April 2020, the "Statistics for Data Science and Business Analysis" certification from Udemy in April 2020, the Google Ads Fundamentals and Google Ads Search certifications from Google in October 2018, the Inbound Marketing certification from HubSpot in August 2018, and the "Level - 1 Risk Analytics Proficient" certification from Deloitte in May 2015.