Jeremy Chua 蔡弘翔

Jeremy Chua 蔡弘翔 has extensive work experience in various leadership roles throughout their career. Jeremy started their career at Marina Bay Sands as a Mall Marketing Intern, where they successfully executed promotional events. Jeremy then joined MotionElements as an E-Commerce Database Quality Analyst, overseeing the soft launch of their marketplace.

Jeremy later joined Apple and held several roles, including Senior Order Administration Analyst, Apple Online Store Business Analyst, and Order Administration Analyst. In these positions, they demonstrated their skills in preventing fraud and leading cross-functional teams.

After their time at Apple, Jeremy joined Nanigans, where they contributed to the growth of the company in the APAC region. Jeremy served as a Platform Account Manager, Strategic Account Director, and ultimately as the VP of Operations.

Currently, Jeremy is working at Sprinklr as the VP of Customer Success and Services, Global Enterprise. Previously, they held roles such as VP of Global Product Success, Support, and Services, Senior Director of Global Product Success and Support, and Regional Director of Customer Success. In these positions, they led teams and focused on customer retention, growth, and satisfaction.

Overall, Jeremy Chua 蔡弘翔 has a strong background in customer success, support, and leadership roles, working for companies such as Sprinklr, Nanigans, Apple, MotionElements, and Marina Bay Sands.

Jeremy Chua 蔡弘翔 began their education at Saint Joseph's Institution, where they completed their O Levels from 2000 to 2003. Jeremy then attended Catholic Junior College from 2004 to 2005, where they pursued their A Levels in General Studies. Later, Jeremy studied at the University of Nevada-Las Vegas from 2008 to 2010, graduating Magna Cum Laude with a Bachelor of Science (B.Sc.) in Hospitality Management, with a focus on Hospitality Administration/Management.