Noreen Kidwai

Noreen Kidwai has a diverse work experience spanning over multiple industries and roles. Noreen is currently working at Sprinklr as the Regional Director, Customer Success, for Global Strategic Accounts since June 2022. Prior to this, they held the position of Regional Director, Customer Success, for Midwest Large Enterprise at Sprinklr from July 2021 to June 2022.

Before joining Sprinklr, Noreen worked at Medallia from 2018 to 2021. Noreen'sroles at Medallia included Group Director, Advisory Solutions, Customer Success from March 2021 to July 2021, Principal, Customer Experience, Customer Success from May 2020 to May 2021, and Senior CX Advisor, Professional Services from May 2018 to May 2020. In these roles, they focused on providing strategic customer experience advice to clients, enabling customer-centric transformations, and advising experience management leaders on best practices.

Between 2016 and 2018, Noreen took a break from the corporate world to fulfill their responsibilities as a dedicated mom, wife, daughter, and sister.

Prior to that, Noreen worked at Aetna from 2009 to 2016, holding various positions. Noreen served as Director of Customer Experience, Consumer Business from October 2014 to April 2016, Director of Employee Experience, Enterprise Culture Change from September 2012 to October 2014, Chief of Staff and Strategic Planning, Commercial Business from April 2011 to November 2012, Manager of Customer Experience, Care Management Portfolio from February 2010 to May 2011, and Strategic Planner for Medical & Wellness Product Business Unit from July 2009 to May 2010. In these roles, they focused on driving customer-centric initiatives, culture transformation, strategic planning, and process efficiency.

Additionally, Noreen founded and owned their personal baby clothing start-up, Noreen Kidwai LLC, from September 2012 to December 2014. Noreen handled all aspects of the business, including design, marketing, distribution, vendor management, social media, financials, and ecommerce.

Prior to their entrepreneurial venture, Noreen worked at The Hartford as a Strategic Marketing Research Consultant from May 2008 to 2009, at Valassis as a Senior Financial Analyst from October 2005 to May 2007, and at Messier-Bugatti-Dowty as a Senior Financial Analyst from September 2004 to May 2005.

Overall, Noreen Kidwai has a strong background in customer success, customer experience, strategic planning, and process efficiency, with experience in various industries and entrepreneurial ventures.

Noreen Kidwai's education history includes completing a Professional Development Program in Strategies For Leading Successful Change at Harvard Extension School in 2019. Prior to that, they pursued an MBA in Strategy and Marketing from the University of Connecticut between 2007 and 2009. Noreen also holds a BBA in Finance and Management from Wilfrid Laurier University, although the specific years of their enrollment are not provided.

In addition to their formal education, Noreen Kidwai has obtained several certifications. In 2019, they received a certification in Human Centered Service Design from IDEO. Noreen also became a Certified Customer Experience Professional through the Customer Experience Professionals Association (CXPA) in 2018. Furthermore, Noreen obtained a certification in Insights for Innovation from IDEO U in 2016.