Implementation Specialist - Billing

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

We are looking for an experienced Implementation Specialist to join our Billing team to exceed our customers’ expectations. The successful candidate will spend the majority of their time working directly with our utility customers to implement cutting-edge enterprise applications. The Implementation Specialist will be responsible for the following:

Requirements

• Leading gap analysis sessions with customers
• Evaluating existing business processes
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assist with data conversions from legacy systems
• Training end users
• Providing support to the customer during acceptance testing, through Go Live and post-implementation stabilization
• Work with development & dev-ops teams to influence, design, and validate solutions
• You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states.
• Assist the Project Manager in the creation and review of project documentation. This may involve the creation of specification documentation where application customization is required.
• Assist the Sales team and partners with presales activities such as high-level gap analysis and product demonstrations as directed from time to time.
• Travel and working at client sites across North America is required.  The successful candidate must be able to travel outside of Canada with no known legal or immigration-related impediment in doing so.

Qualifications and Competencies

• 2+ years of experience with enterprise utility software, especially accounting systems.
• Strong understanding of financial processes within the utility sector, including billing, balancing, invoicing, and financial reporting.
• Experience with utility revenue management, customer processes, field service, asset management, and client training.
• Proven ability to map processes and manage large process mapping projects.
• Skilled in relational databases, particularly SQL and Reporting & Business Intelligence Platforms.
• Ability to train users on software applications and prioritize tasks in high-pressure environments.
• Strong written and verbal communication skills, effective presentation, and proven interpersonal skills.
• Analytical problem-solving skills with quick decision-making capabilities.
• Understanding of complex software implementation methodologies and organizational change management.
• Ability to deeply understand various utility industries such as electric, water, wastewater, gas, telecommunications, and sanitation.