Jamie Baker

Jamie Baker has extensive work experience in the technology industry. They currently hold the position of Director Customer Support at SpyCloud since December 2022. Prior to this, from March 2022 to October 2022, they served as the Senior Manager Developer Support at RevenueCat.

Before joining RevenueCat, Jamie worked at Atlassian where they held various roles. From October 2020 to February 2022, they were the Enterprise Support Manager, responsible for managing support services for enterprise customers. Additionally, from March 2018 to February 2021, they served as the Escalation Manager, handling escalated customer issues.

Jamie's earlier experience includes roles at Citrix, where they held several management positions. From July 2015 to October 2017, they were the Sr. Manager, Dev Analysis, leading a global team in diagnostic data analysis and developing diagnostic tools. Prior to that, from November 2014 to July 2015, they served as the Sr. Manager, Escalation Services, managing multiple technical support teams. From January 2010 to November 2014, they were the Manager, Escalation Services, responsible for managing the support team for a flagship product. Jamie's career at Citrix began as the Lead Escalation Engineer from December 2007 to January 2010, and prior to that, they worked as an Escalation Engineer from December 2005 to December 2007, and as a Technical Support Engineer from November 2003 to December 2005.

Throughout their career, Jamie has demonstrated expertise in customer support, team management, process improvement, and technical problem-solving.

Jamie Baker has attended Rutgers University, but the start year, end year, degree name, and field of study are not provided. Additionally, Jamie has obtained a certification as a Citrix Certified Sales Professional from the institution Citrix, but the month and year of obtaining the certification are unknown.