Quentin Boyer

Quentin Boyer has extensive experience in technical support and customer service. In 2020, they were the Technical Support Manager at SSL.com, where they hired, trained, and managed a team of nine, expanded coverage to include weekends and nights, participated in management and strategy discussions to direct company growth, implemented an improved chatbot to serve up articles, set ticketing standards, set up post-chat and post ticket surveys, and raised the team's customer satisfaction rating from 65-84%. Prior to this, they were the Senior Support Specialist at SmartVault Corporation from 2015-2020, where they set up and administered AWS Workspaces, acted as the escalation point for Support issues, reviewed, routed and resolved cases, advised on how to best implement the product on client calls, improved resolution efficiency of the chatbot, orchestrated a migration of knowledge base to new version of kb system, and featured as a MindTouch Champion for their expertise in and implementation of KBA practices. From 2014-2015, they held the role of Customer Technical Support at Frontier Communications and Office of Information Technology Technician at Brigham Young University. Quentin also worked at Teleperformance, USA from 2013-2014 as a Tier 2 Customer Support, where they helped customers with their Verizon Fios systems.

Quentin Boyer earned a Bachelor's degree in Psychology from Brigham Young University in 2016. In 2020, they obtained a Certificate in Geographical Information systems from Lone Star College-CyFair. Quentin also holds a CompTIA Security+ ce Certification from CompTIA, obtained in August 2022.