Sophia L.

Sophia L. has extensive work experience in senior living organizations. Sophia currently holds the position of Chief Operating Officer at St. Paul's Senior Services, a role they have held since February 2023. Prior to this, they served as the Vice President of Operations at WellQuest Living from April 2019 to February 2023, where they focused on providing best-in-class amenities and living options for residents.

From September 2018 to March 2019, Sophia worked at St. Paul's Senior Services as the General Manager and Senior Director of Operations. During this time, they successfully increased occupancy by over 10% in less than six months and collaborated with the management team to improve community programs.

Starting in June 2016, they served as the Vice President of Operations at HumanGood. In this role, Sophia directly worked with Executive Directors of large life plan communities, focusing on strategic planning, financial management, sales/marketing, risk management, and customer relations until September 2018.

Before joining HumanGood, Sophia worked at be.group (Operating as HumanGood) from June 2012 to June 2016, initially as an Executive Director and later as an Administrator. Sophia was responsible for strategic planning, financial management, regulatory compliance, and staff management/training. Sophia consistently achieved high satisfaction rates among residents, customers, and team members.

Prior to this, Sophia served as the Administrator of Health Services at a continuing care retirement community from December 2005 to October 2010, where they oversaw daily healthcare operations and managed all the management and care staff within the departments.

Earlier in their career, they worked as an Administrator at Continuum Health for a skilled nursing facility and as an Administrative Coordinator at San Diego Hospice and The Institute for Palliative Medicine, where they coordinated administrative aspects and participated in educational programs.

Additionally, Sophia gained experience in special projects and technology partnerships during their time as an Administrator-in-Training/Special Projects at St. Paul's Senior Services from August 2002 to October 2004.

Overall, Sophia has a diverse range of experience in senior living operations, including strategic planning, financial management, sales/marketing, regulatory compliance, and staff management/training.

Sophia L. has a Bachelor of Arts degree in Biology and Spanish from the University of San Diego. Additionally, they have a Master of Long-term Care Administration (MLTCA) from the University of Southern California.

In terms of certifications, Sophia L. obtained a Residential Care for the Elderly Administrator certification from the Department of Social Services Community Care Licensing Division in 2006. Sophia also holds a Nursing Home Administrator certification from the Department of Public Health Nursing Home Administrator Program, obtained in 2005. There is mention of a California Nursing Home Administrator Preceptor certification, but no specific information regarding when or where it was obtained.