Karl-Sven Brümmer

Karl-Sven Brümmer has a diverse work experience spanning different industries. Their most recent position is as a Team Lead Customer Care Agents at Staffbase, starting in October 2022. Prior to that, they held roles such as an Advanced Customer Success Manager and a Junior Customer Success Manager at the same company.

Before joining Staffbase, Karl-Sven worked at Kameha Grand Bonn as an Assistant Front Office & Reservations Manager and a Guest Service Supervisor. Karl-Sven also gained experience as a Front of House Agent at The Ritz-Carlton Hotel Company, L.L.C.

Additionally, Karl-Sven has worked at Fletcher Hotels, Guoman & Thistle hotels, Sandton Hotels, and Raiffeisen Bever Ems e.G. in various positions.

Overall, Karl-Sven has a strong background in customer service and hospitality management, with progressive roles and responsibilities throughout their career.

Karl-Sven Brümmer has a diverse educational background. Karl-Sven earned a Bachelor's Degree in Hotel Management from Saxion University of Applied Sciences from 2010 to 2014. In 2013 and 2014, they had the opportunity to study abroad at Universitat Autònoma de Barcelona, focusing on Tourism. Prior to that, they completed their Allgemeine Hochschulreife (General University Entrance Qualification) at Paul-Spiegel-Berufskolleg des Kreises Warendorf from 2007 to 2009, specializing in Economics. Additionally, they attained a Fachhochschulreife (University of Applied Sciences Entrance Qualification) in Computer Science from Berufskolleg Warendorf between 2005 and 2007. Alongside their academic endeavors, Karl-Sven Brümmer has also pursued further certifications. Karl-Sven completed the "Die Macht der Stimme" program at Haufe Akademie in 2020 and attained the Professional Scrum Master I (PSM I) certification from Scrum.org in the same year.