Tracey Lawlor

Tracey Lawlor is a seasoned professional in banking operations, currently serving as the Deputy Director of Banking Operations at Starling Bank since March 2022, with previous roles including Deputy Banking Operations Officer and Head of APP and Card Fraud. Prior to Starling Bank, Tracey held leadership positions at Citi from September 2019 to February 2022, overseeing Citiphone operations, relationships, and complaints. Experience at the Financial Ombudsman Service spanned from May 2011 to September 2019, where Tracey worked as an Ombudsman, Team Manager, and Adjudicator. Earlier career beginnings included a role as a Customer Service Representative at Educational Building Society from March 2007 to March 2011. Educational qualifications include a Certificate in Dispute Resolution from Queen Margaret University, a Higher National Diploma in Finance from University College Dublin, and a recent course with Learning People Global.