Technical Specialist

Chicago, United States

Job description

How you’ll make an impact:
As a Specialist within our Application & Technical Support (ATS) team, you will be providing technical guidance and support to our clients for our software, StrataJazz®. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. In this role you will:

Deliver a best-in-class customer experience by providing technical assistance and support following go-live of StrataJazz® implementation and optimization projects
Partner with customers to solve specific issues in an expedient and professional fashion
Own customer communication from initial point of contact through issue resolution
Independently troubleshoot issues using technologies including SQL and Analysis Server
Recommend mitigation approaches and confirm a satisfactory outcome is reached
Assess risks and escalate issues to Leadership when related to customer satisfaction
Work closely with the DevOps team to solve escalated issues
Discuss the current configuration of our product with customers and help advise on recommended updates to their procedures and our software
Collaborate closely with team members while fostering a respectful and secure team environment

What we’re looking for:

Professional and/or academic experience in SQL and relational database concepts
Excellent communication skills including customer facing experience
Experience in technical issue resolution and escalation procedures
Ability to learn quickly and adapt to new challenges and change
Proven experience in managing multiple projects with multiple priorities

How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.

Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.

We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.

Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.

Connect with positive intent.
Be helpful.
Own it.
Get better every day.
Stay humble.

Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.