Elizabeth Erickson

Director, Customer Success at STRIVR

Elizabeth Erickson has a diverse work experience spanning over several years. Elizabeth began their career in 2005 at The Kraft Heinz Company, where they held roles such as Western Area Business Process Manager and Global E-Commerce Manager. In these positions, they played a key role in SAP integration development, testing, and implementation, as well as collaborating with cross-functional teams to develop strategic e-commerce roadmaps. Elizabeth also received recognition for outstanding system conversion and integration.

In 2011, Erickson joined iTradeNetwork, Inc. as the Director of Customer Success, Project Management & Technical Writing. In this role, they led a team of 25 and delivered high-quality customer experiences for top companies in the food industry. Elizabeth conducted client research to identify trends, issues, and metrics for improving organizational success.

Following their time at iTradeNetwork, Inc., Erickson worked at RideCell from 2017 to 2018 as the Senior Director of Global Customer Success and Support. Elizabeth then joined Bestmile in 2018 as the Senior Director of Global Customer Success & Support, where they remained until 2020. Finally, Erickson joined STRIVR in 2020 as the Director of Customer Success.

Overall, Erickson has a strong background in customer success, project management, and technical writing, with a focus on delivering exceptional experiences and improving organizational success.

Elizabeth Erickson completed their Master of Science Management (MSM) degree in Electronic Business from Notre Dame de Namur University from 2005 to 2007. Elizabeth also obtained a Graduate Certificate in Electronic Business from the same university in 2004-2005.

In 2011, Elizabeth pursued Business Process Coursework at the BPM Institute, although the end year is not specified.

Elizabeth Erickson is a Certified Health, Wellness, & Life Coach, having obtained the certification from the Health Coach Institute in September 2020.

Additionally, they hold a Bachelor of Science (BS) degree in Human Services - Administration and Counseling from Notre Dame de Namur University. The start and end year for this degree are not provided.

Elizabeth Erickson is also pursuing the Positive Intelligence Certification but there is no information about the completion date. Furthermore, they have expressed an interest in obtaining a Prosci Change Management Certification, SQL Scripting certification, and an e-Commerce Graduate Certification, although the institutions and completion dates are not specified for these certifications.

Links

Previous companies

Ridecell logo
iTradeNetwork logo
Bestmile logo

Timeline

  • Director, Customer Success

    January, 2020 - present

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