Meridian J.

Meridian J. has a diverse work experience, starting with their role as an Honors Thesis Evaluator at Roosevelt University from August 2013 to May 2014. In this position, they assessed thesis papers and provided feedback for selection in an online database.

From August 2013 to June 2016, Meridian worked as an Extended Day/Substitute Teacher at Catherine Cook. They were responsible for planning curriculum, organizing activities, and communicating with parents and staff. Additionally, they introduced new learning methods to enhance the classroom experience.

Meridian then served as a Writing Tutor at Roosevelt University from August 2014 to May 2015. They provided one-on-one peer tutoring, edited papers, and answered students' questions regarding the editing process.

At New York Life Insurance Company, from May 2015 to July 2016, Meridian worked as a Social Media Manager. They generated engaging daily content, facilitated cross-department strategy building, and reduced customer support requests by engaging with customers on social media.

From July 2016 to August 2017, Meridian worked as a Medical Administrative Assistant at Sierra Medical Group. They provided IT support and training, mentored new employees, and excelled in diagnosing and resolving client issues.

From September 2017 to December 2022, Meridian worked as an Educator at Catherine Cook. They achieved significant growth in student achievement assessments, developed small group unit lessons, and designed customized learning plans for students.

Next, from February 2020 to December 2022, Meridian worked at Atlas Illinois as a Customer Success Analyst. They crafted social media posts, provided reports and analytics, and supervised a team of Customer Success Associates, leading weekly meetings.

In January 2023, Meridian joined Full Measure Education Inc. as a Customer Success Manager. They managed client portfolios, built relationships with key stakeholders, and ensured client success.

Lastly, Meridian is currently working at StudentBridge as a Customer Success Manager, starting in June 2023.

Meridian J. obtained a Bachelor of Arts (B.A.) degree in Philosophy and Legal Studies from Roosevelt University, where they studied from 2013 to 2016. In addition, Meridian acquired several certifications from LinkedIn, including "IT Help Desk for Beginners," "SQL for Non-Programmers," "Salesforce Essential Training," "Avoiding Common Pitfalls in Customer Success Management," "Business Fundamentals for Customer Success Managers," "Customer Success Management Fundamentals," "Engagement Evaluation Best Practices for Customer Success Management," "Engagement Preparation Best Practices for Customer Success Management," "Onboarding and Adoption Best Practices for Customer Success Management," and "Value Realization Best Practices for Customer Success Management." These certifications were obtained in 2022, with most acquired in March and a few in July.