Salma Nasser

Salma Nasser has worked in the customer service industry since 2015. From 2015 to 2017, they were a Customer Service Representative at Vodafone. In 2017, they joined Rushbrush, Inc. where they have held a variety of customer service roles including Customer Services Manager, Administrative Assistant to Chief Executive Officer, Administrative Assistant (Planning & Following up), Senior Research and Development, and Customer Service Team Lead. In their role as Customer Service Team Lead, they provided training, monitored and analyzed agent related metrics, followed up on tasks, evaluated and coached team members, attended to customer complaints, supported the queue, monitored service level operations and workflow, created reports, managed schedules and tasks, and led and supported team members. As a Customer Service Representative, they assisted customers by explaining procedures, answering questions, creating orders, providing information, supporting customers online, guiding customers to get the right and suitable products, handling customer complaints, building sustainable relationships, identifying and escalating priority issues to supervisors, and documenting all call information.

Salma Nasser received a Bachelor's degree in Sculpture from the Faculty of Fine Arts in 2015, having started their studies there in 2011.