Paulina Kowalska

Paulina Kowalska has a diverse work experience spanning multiple industries. Paulina recently worked as the Head of Customer Service at Sunday Natural, starting in November 2022. Prior to this, they spent three years as a Senior Team Lead at Majorel Germany, where they managed front-line and technical support teams for a SAAS high profile client. Paulina was responsible for driving performance, meeting cost objectives, and ensuring operational metrics were achieved. Before that, Paulina worked at Zalando SE for seven years, first as a Customer Care Senior Specialist and then as a Team Leader. In these roles, they managed teams, analyzed performance data, collaborated with vendors and business partners, and trained new staff members. Paulina also gained experience as a Sales Assistant at Leo De Wink, where they assisted customers and maintained visual merchandising standards, and as an Office Assistant at DEL-VIS SP. Z.O.O, where they resolved queries, organized records, and collaborated with team members.

Paulina Kowalska obtained a Bachelor's degree in Psychology in business management from Uniwersytet WSB Merito Toruń, which they attended from 2008 to 2010. Additionally, they pursued a Master's degree in Sales of financial products and services at the same university, although the specific duration of this program is not provided.