Chuck Browne

Chuck Browne has a diverse work experience spanning over a decade. Chuck most recently worked as the Vice President - Customer Operations at Sunnova Energy since August 2022. Prior to that, they were a Business Advisor at Made by Mary from March 2022 to May 2023. Chuck also held the position of Director of Client Success at Airin, Inc. from March 2022 to August 2022.

In 2021, Chuck served as the VP, CX Strategy & Ops at DIY Home Security, where they focused on increasing customer engagement and reducing churn. Chuck was responsible for implementing a new CX Platform and establishing the early stages of a PMO.

From 2020 to 2021, Chuck was the Director of CX Strategy at Sunrun, where they played a key role in integrating Sunrun and Vivint Solar customer operations functions. Chuck later transitioned to a customer experience marketing role, developing campaigns to enhance customer engagement and education.

Chuck's previous experience includes working at Vivint Solar as the Director of Customer Experience from November 2018 to October 2020, and as the Sr. Manager of Post-Install Operations from June 2018 to November 2018. Chuck also worked at Vivint Smart Home, where they held multiple roles, including Sr. Manager - Customer Solutions and Customer Care Operations Manager.

Before joining the corporate world, Chuck worked as a Research Assistant at Brigham Young University, where they contributed to various research projects in the field of animal and human nutrition.

Overall, Chuck Browne has a strong background in customer operations, CX strategy, and leadership roles in the renewable energy and home services industries.

Chuck Browne attended Brigham Young University from 2007 to 2012, although the specific degree and field of study are not provided. In addition, they obtained certifications as a DISC Master Facilitator from Data Dome, Inc. in 2018 and a Lean Six Sigma Green Belt Certification from ASQ.