Andrew McMahon

Senior Customer Success Manager at Superhero

Andrew McMahon has a diverse work experience spanning various industries. Andrew is currently working as a Customer Success Manager at Superhero, where they provide level 1 and 2 support to clients, collaborates with cross-functional teams to resolve issues, and oversees the Customer Service team. Prior to this role, they served as a Customer Success Analyst in the same company, handling level 1 support and working on project tasks such as policy and procedure updates. Andrew also gained experience in the banking sector, working as an Information Technology Support Analyst at Rabobank Australia from 2020 to 2021. Earlier in their career, they worked at KBC Bank Ireland as a Service Desk Analyst, specializing in project management, and as an IT Consultant and Customer Support representative. Andrew also worked as a Sales and Marketing Executive at Mobile Ireland, where they managed customer relationships, handled online marketing, and managed product distribution. Andrew's earliest work experience was as a Sales and Customer Assistant at Foxrock Motor Company.

Andrew McMahon began their education at Clonkeen College, where they obtained their Leaving Certificate in an unspecified field of study in 2010. Andrew then went on to attend Dublin Business School from 2010 to 2012, focusing on Business & Marketing but not earning a degree. In 2012, McMahon continued their education at Dublin Business School and obtained a Bachelor of Business in Information Technology, majoring in Business in Information Technology, completing their studies in 2015. In 2021, they enrolled at Kaplan Professional and pursued a degree in Financial Planning - General Advice, completing their studies in 2022.

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Timeline

  • Senior Customer Success Manager

    December 1, 2022 - present

  • Customer Success Manager

    January, 2022

  • Customer Success Analyst

    August, 2021