Matthew Zuckman

Matthew Zuckman is a seasoned design and product leader with extensive experience in driving product initiatives and enhancing user experiences across various organizations. Currently serving as Generative Product Lead at Sutherland Labs, Matthew leads efforts in Conversational AI and Agent Success, achieving notable improvements in contact processing and customer satisfaction. Previous roles include Senior Director at Sortly, where Matthew established research-driven product development processes, and Head of Design at Hired, Inc., contributing significantly to the company’s revenue. Matthew has also held leadership positions at TripAdvisor, Udemy, and Yahoo, focusing on team transformation, agile practices, and customer-centered design. An alumnus of the Rhode Island School of Design with a BFA in Industrial Design, Matthew has a proven track record in fostering collaboration and leveraging design thinking to achieve business goals.