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Silvia Mladenova

Team Manager at Sutherland

Silvia Mladenova is an experienced professional with a background in customer service, event planning, marketing, and sales. At Sutherland since March 2016, Silvia currently serves as Team Manager, overseeing a team and ensuring high-quality service to airline customers. Responsibilities include troubleshooting, customer satisfaction monitoring, and optimizing service processes. Previous roles include Event Planner at Mercury 97 Ltd., where event organization was the primary focus, and Marketing and Sales Manager at Property Management BG Ltd., developing sales strategies and managing reservations. Silvia began a career in hospitality as a Front Desk Receptionist at FPI Hotels & Resorts and holds a Bachelor's degree in Public Administration from Sofia University "St. Kliment Ohridski."

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