Franck Berdat

Franck Berdat has extensive work experience in technical support and customer service. Franck currently holds the position of VP Client Support at Kyriba since 2022. Before this, they worked at Symphony.com as the Global Head of Technical Support from 2015, where they were responsible for managing customer relationships, incident management, and leading the global support team. From 2011 to 2015, they served as the EMEA Technical Support Senior Manager at Service-now.com, where they built and developed a successful technical support center, implemented new processes, and managed customer escalations. Prior to that, Franck held various roles at Hewlett-Packard Ltd. from 2006 to 2011, including ITSM EMEA Support Section Manager, Global Support Product Manager, and Quality Center Support Delivery Manager. Franck started their career at Mercury Interactive as the Quality Center Support Manager from 2001 to 2006.

Franck Berdat has a diverse education history that includes certifications and training courses in various areas. In 2006, they became Foundation Certified in IT Service Management (ITIL). In 2007, Franck obtained the PRINCE2 Practitioner certification, specializing in Prince2 project management methodology. In 2011, they completed the ServiceNow System Administrator training. In 2015, Franck became a Zendesk Administrator. Lastly, they completed the Certified Support Manager certification from the SSPA (service & support professionals association), although the exact year of completion is not provided.