Customer Success Manager

About the role 

Syndio licenses software to companies to help them find and fix workplace equity issues and stay in compliance over time. We’re looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. You will own the relationship with your customers with a focus on delighting the key decision makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools. 

Why this job is exciting

• Guide your dedicated portfolio of customers to achieve their workplace equity goals.
• Be a trusted resource by communicating with customers about their ongoing workplace equity needs, , product updates, customer sentiment, and industry topics.
• Work closely with our Implementation, Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey.
• Build customer relationships that lead to renewals, upsell opportunities, and references.
• Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product.
• Influence Syndio’s overall customer service strategy as we grow to scale onboarding, communication, and ongoing engagement. 
• Participate in comprehensive training to gain in-depth knowledge about the nuances of workplace equity, including statistics, analytics methods, and pay equity laws

About you

• You are passionate about our mission to close pay gaps and create fairness in the workplace. 
• You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment. 
• You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs.
• You are willing to ask questions and turn to others for support and expertise. 
• You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite. 
• You are comfortable with selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells..
• You bring empathy, calm, and confidence to help customers overcome challenges.
• You’re proactive, always two steps ahead to deliver what customers need next. 
• You are highly organized with excellent time management skills.
• You’re excited to own and drive initiatives within Syndio that leverage and build your skills and interests.
• Required - Must be located in New York City Metro Area

Why you'll love it here:

• 👥 Check out our Employee Experience page for more information on our Mission & Values, Work-Life Balance, Pay Transparency, Diversity, Culture, and Benefits. 
• 💰 Competitive Compensation. For this role our base salary is targeted at $99,000-$116,000 per year plus 20% additional variable. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. 
•  16 weeks of paid parental leave
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦  401(k). To help you save for your future.
• 📍  Fully remote model - #LI-Remote

Role progression

• Within 1 month, you’ll have completed a comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. You’ll be ready to be an advocate for workplace equity and help customers achieve it.
• Within 3 months, you’ll be fully ramped and supporting your own portfolio of customers.
• Within 6 months, you’ll be growing a portfolio of customers, guiding the overall workplace equity strategy, playing an important role in customer renewal conversations, and influencing the product roadmap.

Interview process

1. Chat with a member of our Talent Team: 30 min phone call
2. Meet the Hiring Manager: 30 min zoom interview
3. Meet the Team: 3-4 video interviews with departmental and cross-functional team members