Danielle Dorsey

Danielle Dorsey is an accomplished professional with extensive experience in application support and customer care management. Currently serving as the Application Support Manager at Tabula Rasa HealthCare, Danielle oversees the operations of Electronic Health Record systems, demonstrating proficiency in various technical tools including Jira and Five9. Previously, Danielle worked as Program Supervisor at Detroit Public Schools Community District, where effective management of a customer care team and the optimization of Cherwell for incident management were key responsibilities. Danielle's experience also includes roles at HCL Technologies and Ascension, where coordination of logistics and project management in ServiceNow were central tasks. With a strong foundation in IT support from earlier positions at Kelly Services, alongside a solid educational background culminating in a Doctor of Education in Organizational Leadership from Grand Canyon University, Danielle combines leadership skills with a commitment to enhancing customer experiences.