Ayman Fadl

Ayman Fadl possesses extensive experience in operations and customer experience management within the contact center industry. Currently serving as the Director of Operations & Support Services at Tafaseel BPO, Ayman has previously held key roles such as Contact Center Operations Manager and Quality & Training Manager - Customer Experience. Ayman's career includes positions at Teleperformance as Quality Assurance Lead for the Ministry of Human Resources and Emiratization Contact Center and Quality Assurance Analyst for the Dubai Health Authority Contact Center. Additional experience encompasses Customer Experience Specialist roles at TASC Outsourcing for Al Hilal Bank and noon.com, as well as Quality Assurance Analyst at Cupola Teleservices for the Roads and Transport Authority Contact Center. Ayman's foundational experience began as a Contact Center Agent and Customer Service Representative at Tanfeeth, focusing on email and chat support for the Roads and Transport Authority Contact Center.