Alex-Jaxon Matthews

Customer Experience Specialist at Tails.com

Alex-Jaxon Matthews has a diverse work experience spanning various roles and industries. They began their career as an Assistant Store Manager at Three, where they were responsible for managing performance and store key performance indicators. They then moved on to become a General Manager at HER UPSTAIRS LTD, where they managed a bar and separate venue nightclub, earning recognition for their innovation within the LGBTQ+ community. They also worked as a Front of House Team Member at Stonegate Pub Company Limited, providing excellent customer service in an LGBT+ venue. At J Sainsbury Plc, Alex-Jaxon served as a Customer & Trading Manager, taking on HR responsibilities, leading diversity and inclusion initiatives, and achieving significant sales uplift. They then joined Weezy as a Store Operations Manager, overseeing operational processes, training new operations managers, and achieving significant improvements in error rates. Currently, Alex-Jaxon is working as a Customer Experience Specialist at tails.com.

Alex-Jaxon Matthews completed a Bachelor of Arts degree in Dance from Kingston University from 2011 to 2014.

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Timeline

  • Customer Experience Specialist

    November, 2021 - present