Akshay Kulkarni

Akshay Kulkarni has a diverse work experience spanning over several years. Akshay currently holds the position of Senior Manager Technical Support at Takeoff Technologies, Inc. where they serve as the site leader for technical support and services operations in India. Akshay is responsible for expanding the company's footprint in India and building a strong tech support and services team.

Before joining Takeoff Technologies, Akshay worked at Allscripts India for a significant duration. Akshay started as an Application Support Engineer at Emptoris in 2009 and then moved on to work as a Technical Analyst at Suma Soft Pvt Ltd in 2008. Prior to that, they were employed as a Technical Support Engineer at vCustomer in 2007.

At Allscripts India, Akshay held various roles including Operations Manager Technical Support. In this position, they managed a team of 20 members with different skill sets. Akshay resolved high-profile escalations and issues, improved the customer experience, and worked on complex hosting infrastructure issues with a team of L3 engineers.

Additionally, Akshay worked as an Expert Technical Consultant (Product Interface & Product integration) at Allscripts India. Akshay provided expert technical support for Practice Management and Electronic Health Record Healthcare Applications. Akshay was involved in product implementation, integration, collaboration with the product development team, and support ticket handling. Akshay also had experience working with Sales Force and handling technical issues related to AIX (UNIX) and Windows servers.

Earlier in their career, Akshay gained experience in technical support and engineering roles at Emptoris and vCustomer.

Akshay Kulkarni has an extensive education history. Akshay obtained their Bachelor of Engineering degree in Electrical and Electronics Engineering from K.K.Wagh Institute of Engineering Education & Research in the years 2003 to 2007. Akshay then went on to pursue a postgraduate diploma in Business Administration and Management, specializing in Operations Management, from Maharashtra Institute of Technology from 2015 to 2017.

In addition to their formal education, Akshay Kulkarni has also obtained several certifications. These include the Microsoft Certified Systems Administrator: Data Engineering with Azure, Lean Six Sigma Black Belt (ICBB), Lean Six Sigma Green Belt (ICGB), PMP Workshop Participation Certificate, Situational Leadership II, 4DX, Lean Six Sigma Yellow Belt Certification, ITIL Foundation Certificate, Microsoft Certified: Azure Administrator Associate, PRINCE 2 Practitioner Certificate in Project Management, and Certified Support Manager (CSM). These certifications have been earned from various institutions such as Microsoft, GSDC - Global Skill Development Council, Dhananjay Gokhale, Ken Blanchard UAE, 4DX NL, GoLeanSixSigma.com, EXIN, and AXELOS Global Best Practice.