Training Consultant (contractor)

The Activate professional services team is responsible for the execution of premium value services for the benefit of Talkwalker's customers in order to drive adoption, retention, and ultimately customer satisfaction. Our portfolio of services includes training and onboarding, platform configuration and intelligence services, as well as social insights consulting. Members of the Activate team engage in exciting projects as the company's trusted advisors in the Social Intelligence, Consumer Intelligence and Market Intelligence spaces, helping our customers drive value from their investment in our technology.

Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, Paris, Singapore, Tokyo, Milan, and London.

Key responsibilities:

• Conduct comprehensive training sessions tailored to the specific needs of new and existing clients to enhance their utilization of Talkwalker Products.
• Collaborate closely with internal stakeholders across departments to customize training content and methods according to client requirements.
• Actively listen to client feedback and adjust training materials and delivery methods as necessary to ensure maximum effectiveness.
• Manage training schedules efficiently and ensure timely delivery of sessions.
• Work with a diverse client portfolio spanning various industries, levels of digital maturity, and business objectives.
• Innovate interactive learning methods and remain adaptable during synchronous training sessions to maximize engagement and learning outcomes.
• Demonstrate expertise in multiple Talkwalker products and continuously upskill to stay abreast of new releases and features.
• Solicit client feedback to identify areas for process improvement and contribute ideas for enhancing the training experience.
• Provide insightful recommendations to clients as a training consultant based on their specific needs and objectives.
• Foster an inclusive and conducive learning environment through strong interpersonal skills.
• Serve as a subject matter expert on both the technical aspects of Talkwalker products and their practical application across different client use cases.
• Ensure alignment of product positioning in training sessions with the broader company identity and commitment to service quality.
• Understand and contribute to the continuous improvement of training processes used by the Professional Services team to ensure delivery of high-quality training and operational efficiency.
• Other duties, or special projects may be assigned.

Must-have requirements:

• Proven experience in conducting training sessions or workshops, preferably in a corporate or client-facing environment.
• Strong understanding of adult learning principles and instructional design methodologies.
• Familiarity with training delivery platforms and tools.
• Fluency in English, Spanish and Portuguese.

Nice-to-have requirements:

• Bachelor’s degree or equivalent in a relevant field such as Education, Communication, Business, or a related discipline.
• Certification in instructional design, training delivery, or a related field.
• Experience with Learning Management Systems (LMS) and other training software.
• Knowledge of data analysis and reporting techniques to measure training effectiveness.
• Previous experience in the software-as-a-service (SaaS) industry or familiarity with digital marketing and social media analytics concepts.
• Additional language proficiency, especially in languages relevant to Talkwalker's client base or target markets.

Relevant transferable skills:

• Adaptability: Able to adjust training methods and content based on client needs and feedback.
• Passion for Teaching and Learning: Eagerness to impart knowledge and continuously enhance personal expertise.
• Curiosity and Self-drive: Proactive approach to learning about Talkwalker's products and industry trends.
• Strong Communication Skills: Clear and effective communication when delivering training sessions and interacting with clients.
• Confidence in Public Speaking: Ability to engage and captivate an audience during training sessions.
• Organization and Comfortability with Multitasking: Capability to manage training schedules and coordinate sessions for diverse clients.
• Empathy and Active Listening Skills: Understanding client needs and providing tailored support during training sessions.

What you can expect from our interview process:

• 1st interview with our Team Lead - 60 minutes
• 2nd step is a take home assignment - 60 minutes
• 3rd step is the presentation of the assignment to our Team Lead and VP of Professional Services - 60 minutes