Kenneth Keeley

Client Support Lead at Tally Group

Kenneth Keeley has a diverse range of work experience in the IT industry. Kenneth is currently working as a Client Support Lead at Tally Group, where they lead and mentors the Client Support Analysts. Kenneth also collaborates with other teams to escalate issues via the TALLY project. Prior to this role, Kenneth worked as an Application Support Analyst at Tally Group, where they managed work queues, resolved system bugs and issues, and assisted clients with their business requirements.

Before joining Tally Group, Kenneth worked as an Application Administrator at Visionstream Pty Ltd, where they provided support for the VIEWS work management system and trained users. Kenneth also worked as an Application Support Specialist at Containerchain, resolving technical issues and liaising with business relationship managers. Additionally, Kenneth has experience as a Business System Administrator at Toll Priority, a Helpdesk Support at the Australian Nursing & Midwifery Federation, and a Technology Specialist at Herald and Weekly Times.

Earlier in their career, Kenneth served as an Information Technology Supervisor at Latrobe Valley Express and as a Technical Officer at the Centre for Rural Health, Monash University. Overall, they have a strong background in application support, technical troubleshooting, and team leadership.

Kenneth Keeley completed their Victorian Certificate of Education at Noble Park Secondary College from 1993 to 1994. Kenneth then pursued an Associate Diploma of Engineering in Electronics Engineering from Box Hill Institute of TAFE, graduating in 1997.

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Timeline

  • Client Support Lead

    November, 2021 - present

  • Application Support Analyst

    January, 2021