Infrastructure Engineer

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Infrastructure Engineer, ready to make an impact, we've got a space with your name on it! 

Reporting to the Infrastructure Manager the Infrastructure Engineer will be responsible for maintaining, supporting, server farms on-premise and in Azure, the corporate WiFi and O365, including Intune, Defender, Compliance, involving close collaboration with the Information Security Team. 

We are Tandem - Where impact meets innovation  

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 

Our Team 

As an Infrastructure Engineer at Tandem your focus will be on: 

• Be committed to providing the best possible experience to our group: taking ownership of problems, responding in a timely and professional manner, meeting your service targets, and maintaining excellent case and project documentation 
• Maintaining our existing environments (servers, security, network, monitoring, and backup) 
• Act as an escalation for the Service Desk and assist with resolving issues 
• Work with 3rd party suppliers to ensure continuity of good service 
• On-site office visits 

We’d love to hear from you if you have: 

• IT degree or relevant industry experience (minimum 3 years in a similar role) 
• Excellent written and verbal communication skills, and customer service attitude and an ability to communicate technical concepts to non-technical people 
• Able to self-manage projects and tickets without micro-management 
• Proven experience of installing and supporting of Windows Server (VMWare, Hyper-V and Azure) 
• Windows Server AD, Group Policies, PowerShell 
• Backup and Recovery (MS Backup, Azure, Veeam) 
• Microsoft Exchange 
• Microsoft 365 administration (Azure AD) 
• Microsoft Intune, Compliance, Defender Administration and Configuration 
• Hyper-V & VMware 
• Excellent documentation skills 
• Excellent hardware and software troubleshooting skills 
• Installing and maintaining network LAN switches 
• Working to Information Security standards  

It would be great, but not essential if you have: 

• Experience of firewalls, routing, VLAN, VPN and wireless (Paulo Alto Firewall, Juniper switches) 
• Cisco Meraki 
• Linux (Ubuntu) 
• Technical qualifications (MSP, MCSE, CCNA, Azure, etc.)  

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  
• Raise £200 per annum for charity > Tandem provide PR and marketing support  
• Have renewable energy at home > receive an additional 1 day annual leave  
• Drive an electric car > receive £500 towards a home charger  

Ready to make your mark?  

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.