Katie Williams

Katie Williams has extensive experience in business analysis and customer care management, currently serving as a Senior Business Analyst at Tangoe since May 2006, following a role as Project Support Analyst. Prior to this, Katie worked at AT&T from July 2001 to May 2006 as a Customer Care Manager, responsible for representative management, training, coaching, and employee development. This included monitoring attendance adherence, conducting monthly performance reviews, and addressing employee issues effectively.