IT Systems Engineer

Looking to make an impact? Looking for a flexible working environment that respects work/life balance? Get ready to be challenged and rewarded!

About us 

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities. With office headquarters in Toronto, and offices in Sydney, Australia, as well as San Diego, USA, TAO Solutions is in an expansionary mode. We are driven by an entrepreneurial and visionary mindset, and that means there is plenty of room for innovation and initiative, and for talented people to shape who we are tomorrow. Further information on our business, products, and services can be found at https://taosolutions.com.

We are looking for an IT Systems Engineer to join our growing global. This position is 100% remote. Why TAO Solutions*?*Click Here

Your next career move

• Install new / rebuild existing servers and network equipment

• Implement or conduct server/network security audits, server, network hardening, system backup and recovery process, review system/application logs and scan results, user access reviews, documentation, and all other tasks in accordance with the company’s most current IT Policies and Procedures.

• Create/Modify system or application-level user accounts, permissions, password changes, security groups, Active Directory organizational units, and group policies.

• Support and assist with installing, upgrading, or changing corporate (onsite) and co-location (offsite/data center) server/network hardware equipment, software, and cabling.

• Microsoft SQL database administration (ability to perform backup/restore of databases and execute SQL scripts when required).

• First point of contact to help resolve end-users technical issues raised via tickets, email, phone, and/or in-person and escalate issues as necessary.

• Help apply software patches and firmware upgrades on a regular basis.

• Perform ongoing system performance tuning and regular monitoring to identify and help mitigate network attacks or service outages.

• Coordinate with vendors and business partners to facilitate IT purchases or service activations.

• Participation in emergency support during regular business hours, occasional after-hours, and weekend work including any planned network/server maintenance.

• Assist with compliance regulatory audit requirements including the sampling of data, evidence gathering, documentation and uploading etc.

• Tracking of Asset Management for company-owned IT equipment.

• Assist with completing IT Security questionnaires, RFPs, and reviewing IT Policies.

• Guide and coach other team members.

• Interact with staff, clients, and third parties as necessary to implement infrastructure changes or troubleshoot identified incidents.

• Communicate all applicable IT-related issues and changes including planned/unplanned maintenance announcements or service outages to end-users and/or responsible stakeholders.

• Perform Privacy and Security training as required.

• Travelling to Data Center facilities for site visits and service implementation as required.

Does this sound like you?

• Minimum of 5 years of full-time work experience as a Systems/Network Administrator, Systems/Network Engineer, or a similar role.

• Strong understanding and hands-on work experience in administering and managing Microsoft Active Directory, VMWare virtualization (utilizing ESX hypervisor), Windows Server 2016 OS (and above) and Windows 10 OS (and above) are a must.

• Intermediate to advanced level knowledge in understanding and/or troubleshooting of TCP/IP networks, LAN/WAN concepts, Firewall ACLs, DNS/DHCP management, and other related technologies.

• Fundamental understanding of Cloud Technologies such as Microsoft Azure and Amazon Web Services is an asset

• Superior time management and prioritization skills including the ability to multi-task.

• Strong problem solving and troubleshooting skills allowing efficient and effective identification of problems and the ability to apply appropriate solutions.

• Self-starter that can work in an agile environment with little oversight and direction.

• Aptitude and enthusiasm to learn and implement new technologies.

• Be available to work “on-call” schedule during off-hours/weekends or holidays.

• Be able to physically lift equipment weighing up to 35 lbs.

• Must have a valid driver’s license (for making data center visits, picking up parts, etc.).

• University degree in Computer Engineering, or an acceptable combination of related technical education with work experience.

• Technical Certifications (Microsoft, VMware, Fortinet, Azure, etc.) would be an asset.

• Understanding ITIL processes including Problem and Change Management, Incident Management is an asset.

What you can expect from us

At Tao Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada, And recognized as one of the best places to work in technology. We’re passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone.  If you require accommodation during the recruitment and selection process, please let us know.

What’s in it for you?

• Competitive compensation

• Flexibility to work from home

• A collaborative organization that is receptive to new ideas

• Global career opportunities

• Ongoing training and professional development

• Fun and results-driven work environment

Do you have a passion for innovation and working with new technology? Hungry for more? Let’s talk!