Sales Estimator

Please note this role requires use of your personal vehicle. 

WHO WE ARE

We’re Tapi, a passionate flooring retailer in the UK with a difference. We excite people about the transformative effect that great floors can have on their home. Since we founded in 2015, we’ve opened over 170 stores across the UK and with a flock of mobile showrooms buzzing around the country, we’re wowing our customers like they’ve never seen before.

Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values – Inspire, Reassure, and keep things Simple – all help us to deliver the Tapi Difference to our customers and continue to fuel our growth.

Our (not-so-secret) secret to our success is our people - over 900 colleagues (and counting!)- the recipe to which are our unique ONETAPI Leadership behaviours, which are weaved into the fabric of everything we do and how we do it. From treating every customer like they’re our nan and selling inspiration to being pioneers, not settlers, living with a curious mind, having a bias for action and doing things the Tapi (family) way and more!!

We have an exciting opportunity to join our Tapi family as a Sales Estimator and we’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience!

Your Tapi responsibilities:

• Deliver outstanding customer service that exceeds expectations.
• Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
• Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
• Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
• Carry out inspections of where we have identified a faulty floor and producing reports.
• Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
• Processing customer orders thoroughly and accurately where applicable.
• Comply with all Health and Safety and security requirements set out by the Company.

The Big Package

• 25% colleague discount

• Salary sacrifice pension

• Share of profit bonus scheme

• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)

• Employee Assistance Programme

• A day off for your birthday

• Cycle to work scheme

ABOUT YOU:

You’re a presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude.

You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see.

You act with integrity and respect when in a customer’s home, understanding how small actions can leave significant positive impressions (we have a 5* Trust Pilot rating to maintain after all)! 

You are detailed, accurate and good with numbers, ensuring precision when measuring and planning rooms. You don’t shy away from Tapi tech, using the Masterpiece system to your advantage. You understand the importance the end-to-end customer experience and your role in it, ensuring that you make it easy for Fitters to fit our flooring and leaving customers with a huge smile on their faces!

You’re a quick learner and effectively apply your knowledge on all aspects of floor preparation, and credibly execute floor covering and accessories recommendations, providing a great Tapi service for the customer.

ONETAPI LEADERSHIP BEHAVIOURS:

We believe we’re at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.

When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:

• We treat every customer like they're our Nan!

• We sell inspiration

- Dream big think scientifically

• We live with a curious mind

- We Do Things The Tapi (Family) Way

• We're pioneers not settlers

- We have a bias for action

We offer a great environment where you can excel!

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.