Senior Director, People And Culture Services

Senior Director, People and Culture Services for a 100+ employee (and growing) remote education non-profit providing professional learning to K-12 educators nationally

Type of Vacancy: Salaried, full-time Start date: June 2024 Location: Remote/home office anywhere in the continental United States Report to: Chief People & Culture Officer Supervises: People and Culture Shared Services Team (i.e., Senior Manager, People Operations, and Manager, Employee Experience) Compensation: The full salary range for this position is $125,000 - $189,074 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.

Teaching Lab is an equal-opportunity employer committed to reflecting the diversity of the students we serve. We pursue equity as both a means and an end and enthusiastically welcome candidates of all backgrounds to apply for this role.

WHO WE ARE Teaching Lab is a nonprofit organization with a mission to fundamentally shift the paradigm of teacher professional learning to achieve educational equity. We envision a world where teachers and students thrive together in communities that enable life-long learning and meaningful lives. In partnership with teachers, we transform professional learning from the ground up to dramatically improve student outcomes. We also work with school, district, and state leaders to create the instructional systems necessary to support these changes. To learn more about Teaching Lab, explore our website at www.teachinglab.org.

SUMMARY OF POSITION As a senior leader on the People & Culture team, the Senior Director, People and Culture Services develops, and leads the execution of the People and Culture strategy for Shared Services in support of Teaching Lab’s broader People and Culture Mission and Vision.  The role manages processes, projects, or initiatives at an operational and strategic level.  Specifically, the Senior Director, People and Culture Services is responsible for managing the day-to-day operations of People and Culture Shared Services, and leading the Shared Services team to achieve annual and long-range strategic goals.  Additionally, this role directly supports, leads or provides oversight for culture and racial justice initiatives, and employee engagement programs.

DUTIES AND RESPONSIBILITIES

• Primary responsibilities for the Senior Director, People and Culture Services include:
• Support the Chief People & Culture Officer with executing the vision and direction for Teaching Lab’s People and Culture Division
• Demonstrate operational and strategic leadership to ensure alignment of People and Culture Shared Services practices
• Develop and delivers integrated People and Culture Shared Services solutions using people-centric approaches
• Serve as a thought partner to support operational and strategic excellence across the People and Culture division
• Serve in the rotation for the weekly People and Culture office hour
• In consultation with the Chief People & Culture Officer, use good judgment, that is aligned with Teaching Lab’s policies and practices, and employment law to provide support to Home Managers for employee related conduct and/or performance concerns
• In consultation with the Chief People & Culture Officer, use good judgment, that is aligned with Teaching Lab’s policies and practices, and employment law to provide support to employees for work conditions and safety concerns, and accommodations
• Review day-to-day People and Culture Shared Services processes, and makes recommendations for improvements as well as service changes/enhancements
• Ensure management and oversight of the Standard Operating Procedures (SOP) for the People and Culture division
• Ensure high quality service delivery for the below People and Culture Shared Services areas: People Administration & Operations (includes workplace compliance, HR systems, data entry, auditing, and reporting); People and Culture Feedback & Communication Avenues; People and Culture Shared Services Programs; Employee Engagement; Onboarding & Orientation; Total Rewards; Leave; Workers’ Compensation; Offboarding
• Support the Chief People & Culture Officer with culture and/or racial justice strategy initiatives
• Participate in the Racial Equity Coalition by leading the Workplace Equity Practices Workgroup
• Serve as the Project Sponsor for all People and Culture Shared Services projects that are led by their direct reports while proactively keeping the Chief People & Culture Officer abreast of project status, etc.
• Manage the People and Culture Shared Services team; this includes coaching, managing workloads and capacity, conducting annual evaluations, etc.
• Partner across the organization to obtain service feedback for People and Culture Shared Services and provide recommendations for new actions/initiatives to address any identified concerns
• Stay abreast of Talent Acquisition, and Learning and Development initiatives, and partner to align their initiatives with People and Culture Shared Services initiatives

STRATEGIC OBJECTIVES AND KEY SUCCESS INDICATORS (KSIs)

• The Senior Director, People and Culture Services is accountable for achieving goals set in collaboration with their manager, aligned with annual goals, and especially, Key Success Indicators (KSI). Below are examples of measured outcomes for Key Success Indicators (KSI). Additional information will be shared with candidates during the recruitment and selection process.

• Compliance & Work Practices (e.g., Adherence to employment law)

• Operate efficiently and equitably (e.g., Develop and refine internal operational structures and systems)

• Employee Experience

• New employees transition seamlessly to their team

• Employees express satisfaction with our benefit offerings

• Retention for new employees during the first 12 months of employment

• Retention for existing employees

• Build a sustainable and antiracist organization where all team members can learn and thrive

• Home Manager (People Managers)

• Inspire, enable, empower, coach and support team members to develop competencies and achieve goals.

ESSENTIAL QUALIFICATIONS

• Bachelor’s degree in Business Administration, Human Resources Management, or a related field
• Ten (10) or more years of successful Director level experience managing and leading Human Resources operations and employee programs throughout the employee lifecycle
• Five (5) or more years of successful Human Resources experience aligning and supporting business operations for a geographically dispersed workforce
• Five (5) or more years of successful experience advising leaders on employee relation matters related to conduct and/or performance
• Professional HR Certifications (i.e., PHR or SHRM-CP)
• Experience managing people and leading teams with three or more direct reports in a remote or hybrid work environment
• Advanced knowledge of and experience applying Federal and State employment laws in the workplace
• Experience collecting and compiling data into reports for distribution to senior leaders
• Experience sharing and presenting information through various communication avenues to employees and senior leaders
• Experience managing HR systems (i.e., HRIS/HRM, etc.)
• Proficient with Google Suite and Microsoft Office Suite
• Skills (Competency Package) - Inclusive Leadership, People Management, Communication, Emotional Intelligence, Critical Thinking & Problem Solving, Relationship Building, Teamwork, Collaboration, Time Management, Project Management, Adaptability, Growth Mindset, Business Acumen, Technology Acumen, Data-Driven, and Outcomes Driven

DESIRED QUALIFICATIONS

• Advanced Degree
• Senior Level Professional HR Certifications (i.e., SPHR or SHRM-SCP)
• SHRM Inclusive Workplace Culture Specialty Credential
• Paylocity Experience

WORKING CONDITIONS AND REQUIREMENTS

• Ability to work a flexible schedule to support operational needs
• Ability to perform the essential project, duties and responsibilities with or without accommodation
• All team members are expected to support program/project needs which could mean that you play multiple roles at Teaching Lab (i.e., project lead, support, subject matter expert, etc.).
• Travel could be required for the role.  Travel is determined based on business needs and can vary depending on partnership/contract requirements.

TEACHING LAB’S VALUES AND COMPETENCIES

• Teaching Lab seeks to fundamentally shift the paradigm of teacher professional learning by reaching more educators every year with the highest impact programming.

Teaching Lab’s ultimate goals are:- Educators learn more than they would without us

• Students learn more than they would without us, in a way that cannot be predicted by race, gender, or family income
• Educators we serve say they love our approach, and they want to keep doing it to advance educational equity

All employees are expected to embrace Teaching Lab Values, which are necessary to develop Teaching Lab Competencies, which help us to achieve our Ultimate Goals.- Collaboration & Responsive Service

• Resilient Solution-Finding
• Research & Learning With Humility
• Accountable Excellence
• Equity & Justice

REVIEW DATE

• This position was made live on April 11, 2024 and will remain open until filled. All applications received between April 11, 2024 and May 7, 2024 will be reviewed by the hiring team. Any applications received after May 7, 2024 will be reviewed as needed.