Felix Morales

Felix Morales has a diverse work experience spanning over ten years. Felix started their career as a Trainer at SYKES in 2010 and held that position until 2013. In 2014, they joined SYKES Costa Rica as a Customer Service Specialist and continued in that role until mid-2015. Felix then worked as a Representative de Ventas at Amazon for a few months before returning to SYKES Costa Rica as a Customer Service Specialist. In 2016, they joined Concentrix as a Customer Service Specialist and later transitioned to a role as an Analyst de Fraude at SYKES Costa Rica. In 2017, Felix joined Amazon again, this time as a TRMS Investigator, where they worked until 2019. In 2020, they worked as a Network Associate at GPS, primarily dealing with Network Operations Center and monitoring tasks. Later that year, they joined NI (National Instruments) as a Staff Customer Care Specialist and stayed with the company until the end of 2021. Their most recent position was as a Customer Care Analyst at Accenture from 2022 to mid-2023. Currently, Felix works as a Product Specialist at Tebra, starting in May 2023. Overall, their experience encompasses various roles in customer service, fraud analysis, technical support, and network management.

Felix Morales began their education in 2006 at Instituto Nacional del Aprendizaje, where they pursued a degree in Ejecutivo with a focus on Lengua y literatura inglesa. Felix attended the institute for one year and completed their studies in 2007.

In 2015, Morales enrolled at the Universidad Nacional de Costa Rica, where they pursued an unspecified degree and field of study. Felix studied at the university for five years and completed their education in 2020.

During their time at the Universidad Nacional de Costa Rica, Morales also attended Cisco Networking Academy from 2015 to 2018. There, they obtained a CCNA certification in Networking.

Additionally, Morales has obtained several additional certifications. In September 2020, they completed certifications in Building Rapport with Customers, Business Etiquette: Phone, Email, and Text, Collaboration Principles and Process, Customer Service: Call Control Strategies, Customer Service: Managing Customer Expectations, De-Escalating Intense Situations, Delivering Bad News to a Customer, Empathy at Work, Empathy for Customer Service Professionals, and Leading Yourself. Felix also obtained a CCSP 2019: Cloud System Architecture Design certification from Skillsoft in September 2022.