Suzanne Hizon

Suzanne Hizon has a diverse work experience spanning several industries. Suzanne is currently employed at Tebra as a Technical Writer since June 2022. Prior to that, they worked at Kareo for over 10 years, holding various roles. From July 2019 to June 2022, Suzanne served as a Technical Writer, where they gathered, produced, and published written content for Kareo software products. Suzanne collaborated with subject matter experts and cross-functional teams to develop user feature guides and online help articles. From May 2017 to June 2019, Suzanne worked as a Quality Analyst, ensuring quality service and adherence to organizational policies and procedures. Suzanne also participated in designing call monitoring formats and compiling performance data. Suzanne's previous role at Kareo was that of a Technical Product Support Engineer, from February 2013 to April 2017, where they handled escalated issues and resolved technical and non-technical problems. Suzanne also elevated the support team's knowledge and troubleshooting skills. As a Product Support Specialist from August 2011 to February 2013, Suzanne promptly assisted clients, provided step-by-step processes and training, and identified common problems for solutions to be published. Before Kareo, Suzanne worked at Clinical Practice Management, Inc. as a Reimbursement Representative III, from June 2008 to August 2011, where they worked in a fast-paced team environment, posted payments, provided customer service, and updated accounts. From July 2006 to March 2008, Suzanne worked as a Reimbursement Analyst at Benchmark Med./Physiotherapy Assoc, where they analyzed reimbursement, maintained fee schedules, audited accounts, and resolved payer issues. Suzanne also worked at Benchmark Med./Physiotherapy Assoc as a Scanning/Indexing Deliverables Lead from November 2005 to July 2006, responsible for document scanning, indexing, and storing. Suzanne's first role in the industry was as a Patient Account Representative at Benchmark Medical/Physiotherapy Association from September 2004 to July 2005, where they completed various tasks and provided customer service.

Suzanne Hizon's education history begins in 1997 when they attended DeVry University. Suzanne completed their Associate of Applied Science degree in Electronics in 1999. Later, from 2001 to 2004, Suzanne enrolled at The Art Institute of California - Orange County, where they pursued a Bachelor of Science degree in Media Arts and Animation.