Brecht de Mulder

Brecht De Mulder has a diverse work experience. Brecht started their career at Belgacom as a Helpdesk Agent from 2003 to 2005. Brecht then joined Telenet, where they held various roles, including Advisor Customer Care, Traffic Controller in the Contact Centre, Teamcoach Incident Management, Operational Improvement Coordinator, Solutions Architect, Business Architect, Product Owner for Pega ADT & Marketing Automation, Chapter lead for Pega engineers, and currently, they are the Head of Pega Customer Service delivery. Throughout their roles, Brecht has demonstrated strong leadership, project management, and problem-solving skills. Brecht has also been involved in people management, process management, and monitoring of service levels and budgets. Brecht has a deep understanding of customer service and sales and actively keeps up with evolving technology in their domain.

Brecht De Mulder attended HOWEST Hogeschool West-Vlaanderen from 2002 to 2003, but the degree and field of study are unknown. Prior to that, from 2000 to 2002, they studied Communicatiebeheer at Arteveldehogeschool. Brecht'searlier education includes attending Don Bosco, where they studied Economie - Moderne Talen. In addition, they obtained a certification in Applied Generative AI for Digital Transformation from MIT Professional Education in 2023.