Thiago Souza

Thiago Souza is a seasoned professional in operations and customer service management with a strong career spanning over 17 years. Currently serving as a Senior Operations Manager at Teleperformance since December 2021, Thiago also contributes as a volunteer at Cidadão Pró-Mundo. Previous roles include Operations Manager at Conduent and Customer Service Manager at both B2X Care Solutions and Sony Mobile Communications. Thiago's early career involved various technical positions at GRUPO PICOLLI - TIM. In addition to extensive work experience, Thiago is pursuing an MBA in High Performance Leadership at Universidade Anhembi Morumbi, complemented by a graduate course in Project Management and a bachelor's degree in Business Administration. Further education includes an Intensive English Program at Florida International University.