Olaide O. is a skilled professional with extensive experience in customer service and business analysis. Currently serving as a Technical Customer Service Advisor at Tenerity since August 2022, Olaide O. has achieved the highest level of Quality Performance Evaluation for eight consecutive months, showcasing a strong commitment to quality service delivery. Previously, Olaide O. held roles including Business Analyst at Corporate Business Concept, contributing to a significant SDLC project for a retail company, and a Business Analyst during a university placement at SubSea Craft Limited, focusing on stakeholder engagement and documentation. Additional experience includes positions such as Warehouse Technician at Royal Mail and Assistant Operation Manager at Oluwa Ni Elesan, where systems were streamlined, resulting in a 100 percent increase in productivity. Olaide O. possesses a Master of Science in Business and Management from the University of Portsmouth and a Bachelor of Science in Banking and Finance from Ekiti State University in Nigeria.