Jermaine Grant

Jermaine Grant is an accomplished executive with extensive experience in customer success and operations management within the healthcare and travel sectors. Currently serving as Vice President of Customer Success at Terra Dotta since April 2025, Jermaine has previously held significant roles such as Executive Vice President of Operations for North America at World Travel Protection and Vice President of Customer Success at Element451. Earlier positions include Director of Customer Success at Formative, Head of Customer Success at TransLoc, and Director of Operations at TriWest Healthcare Alliance, overseeing large teams and driving corporate growth initiatives. Jermaine's career also features notable leadership roles at International SOS, where complex global operations were managed, and at NHS Direct, where the leadership of 24/7 call centers for public health services was established. Jermaine holds a Bachelor of Arts in Business from Louisiana State University.