Penny Thorpe

Penny Thorpe currently serves as the Head of Customer Success (Global) at TestGorilla since July 2025, responsible for managing customer success and driving gross revenue retention (GRR) while reporting to the COO. Prior to this role, Penny held the position of Vice President of Customer Success at Infinity from October 2021 to June 2025, overseeing net revenue retention (NRR) and GRR, and contributing as a member of the senior leadership team. Penny's extensive experience at ComXo from October 2010 to October 2021 includes roles such as Director of Customer Success, where responsibilities encompassed developing customer success strategies and leading consultancy for the legal and professional services sector, as well as previous positions in project management and quality assurance. Penny is known for strong leadership skills and the ability to enhance client experiences through effective solutions.