Customer Relations & Sales Specialist At Growing Science Toy Company

Thames & Kosmos is looking for a talented, smart, and motivated individual to join our growing educational toy company. Our expert team (including a few office dogs!) publishes and distributes science kits, board games, magic sets, and craft kits. Our mission is to inspire creative thinking, advanced problem-solving, and other important life skills through fun, hands-on, and authentic learning experiences.

We are looking for someone who wants to be involved in our company, not only for monetary compensation but because they care about the work they do and how they are contributing to the world. Job responsibilities have the potential to grow and change depending on the company’s needs and an employee’s particular strengths

Job Description    

This in-office position supports the daily operations of the wholesale customer service department. It requires a self-starter who is highly organized, detail-oriented, and skilled at accurate data entry. A desire to learn, build, and play with our products is also a must!  

Primary Responsibilities:

• Respond promptly and professionally to wholesale customers, sales representatives, and consumers via phone and email.
• Process wholesale orders and customer-related forms, including new account applications, using multiple software programs.
• Perform data entry and data management, with a high level of detail, to ensure accurate pricing and product availability information in our ERP system.
• Assist with key account order processing and relationship management, including account setup when needed.
• Communicate information about our products and sales policies to retailers, consumers, and sales representatives.
• Process customer returns and credits.
• Work closely with our 3rd party fulfillment company to ensure our customer order requirements are met and goods ship on time.
• Assist the credit department with credit checks for new account applications.
• Process credit card payments.
• Assist with operational reporting and take appropriate action to ensure that our order fulfillment service level goals are met.

Secondary Responsibilities (as needed):

• Assist with product technical support and replacement part shipment during peak times

• Various projects, such as model building and product testing

• Shipping and receiving (low volume, small shipments)

• Assist with trade show preparation

• Some tradeshow travel may be required

We are looking for an individual with these qualities:

• Strong organizational and follow-up skills

• Extremely high attention to detail

• Experience with data management and order processing (EDI, SAP Business One, and Zendesk is a plus)

• Exceptional verbal and written communication skills

• Ability to manage time well and prioritize with minimal guidance from management

• Sound critical thinking and problem-solving skills

• Self-starter who can work independently, but knows when to involve or escalate to the appropriate team members

• Fast learner; can learn, retain, and apply information quickly and efficiently

• Ability to remain calm, positive, and effective in high-energy, high-expectation situations of urgency

• High degree of computer literacy; must be proficient in Microsoft Office and Google Suite

• A true interest in Thames & Kosmos products and mission

We are looking for an individual with these qualities:

• Strong organizational and follow-up skills
• Extremely high attention to detail