Community Life Supervisor, Women's Center

The Bowery Mission is a holistic, Christian faith-based organization dedicated to serving people who are experiencing homelessness. The Bowery Mission's Community Life program represents all residential programming for men and women, including emergency and short-term shelters, long-term residences and transitional housing. The Community Life Supervisor supports the client and guest facing services in order to provide safe, welcoming environment for those seeking safety and shelter. 

Working at our Women's Center, the Community Life Supervisor is a key member of the Community Life team who supervises and supports the Community Life department in establishing a safe and welcoming residential community. Supports MP Community Life in creating a trauma-informed residential community that fosters positive and growing relationships with God and others and equips clients to achieve independent living goals. Welcomes new clients and orients to campus. Utilizes a mentoring/coaching approach to ensure client support of Community Life Guidelines and supervise clients in their daily community responsibilities. Supports team to achieve excellence in standards of hospitality and physical safety, including fire safety and crisis intervention. Fosters effective and supportive collaboration with Clinical and Vocational Services and Operations. 

Reports to: Sr. Community Life Manager & Campus Leader

Schedule:

Friday, Saturday & Monday: 11 am to 9:30 pm =10 hrs per shift

Sunday: 7am -5:30 pm

(Tuesday, Wednesday, & Thursday OFF)

(total = 4 days a week 10 hrs per day = 40 hrs per week)

Responsibilities include the following:

The Community Life Supervisor will provide direct staff support and supervision to Community Life team. Assist with weekly scheduling and ensure all shifts are adequately staffed. Work with Senior Manager to effectively manage overtime and use of additional temporary/security staffing resources. Provide on-the-job training to staff on general operations, scheduling, safety measures, conflict resolution, etc. Ensure effective practices that foster a safe, welcoming, healthy, and caring living environment. Supervise teams in conducting hourly rounds and required fire safety checks. Reinforce Health & Safety protocols. Monitor cameras and fire safety panels to make sure environment meets standards for physical safety. Conduct required fire drills. Oversee Community Life teams and effectively collaborate with Shared Services to create and achieve standards of excellence in hospitality (cleanliness and building maintenance). This may include hands-on support for team: sweeping, mopping, taking out trash, and other activities. Ensure that all donations are received and tracked properly by staff.

Requirements:

• Embraces the organization’s Statement of Faith

• Highly relational with strong interpersonal skills

• Bachelor’s degree in hospitality management, human services, or other relevant area preferred, or a combination of education and additional work experience.

• 3 years in ministry, non-profit, or human services with supervisory and strong customer service duties.

• Demonstrated ability to follow protocol and provide accountability

• Growing understanding and application of trauma-informed care

• Strong conflict resolution skills

• Strong verbal and written communications skills

Preferred:

• Prior supervisory experience with strong customer service duties

• Certifications: Mental Health First Aid, Non-violent Crisis Intervention, Motivational Interviewing, Trauma-informed Care, First Aid/CPR, F-80 Fire Safety Certification

• Understanding of security and safety standards

• Excellent conflict resolution and reporting skills

Salary: $50,000 - $55,000 per year salary commensurate with experience and education

The Bowery Mission takes the health & safety of our staff, guests, clients, and volunteers very seriously, and especially as it relates to the current Covid-19 pandemic.