Angela Norman

Angela Norman is an experienced finance and membership professional with a strong background in accounts receivable and financial operations. Currently serving as an Accounts Receivable Officer and Systems Officer (Membership) at the Education and Training Foundation since November 2014, Angela processes financial updates in the MS Dynamics 2011/D365 CRM, manages direct debit collections, and provides technical support and training on CRM systems. Prior experience includes working as a Finance & Membership Assistant at the Institute for Learning, where responsibilities encompassed various financial operations and membership database management, and as Membership Manager at CILIP, overseeing renewal processes for a large membership base. Angela's career began as a Cashier at National Travel, where foundational skills in banking and cash management were developed.