Isabela la Laina

Isabela La Laina is a Customer Success Manager at BNI Brasil - Business Network International since June 2024, following a role as a Customer Success Analyst at Tangoe from August 2018 to December 2023, where responsibilities included leading and motivating a customer service team to deliver exceptional service. Prior experience includes serving as an Administrative Assistant at Keky Gelo Industrial e Comercial Ltda, focusing on financial analysis and client relations, and as an Event Organizer at Cris Realiza, where marketing strategies significantly enhanced company visibility and engagement. Isabela holds a postgraduate degree in Organizational Communication and Public Relations from Faculdade Cásper Líbero and a Bachelor's degree in Gastronomy from Centro Universitário Senac. Currently pursuing an MBA in Project Management at MBA USP/Esalq, Isabela combines strong administrative, communication, and customer success skills.