Psychiatric Services Coordinator

Job Summary

Psychiatric Services Coordinator is responsible for supporting the RN, Psychiatric Services Manager in the oversight of the Psychiatric Services Team.

Essential Responsibilities and Metrics

• Provides high-quality service and maintains 35% of direct service hours per month
• Participate in the onboarding process of new Psychiatric Services Case Managers
• Provide training to new Psychiatric Services Case Managers
• Provide support to all Psychiatric Services Case Managers
• Monitor Medical Services emails on Outlook and ensure all emails are addressed promptly on a daily basis
• Monitor DCFS tracking spreadsheet and ensure DCFS medication consent forms are up to date
• Provide thorough support to clients in need of intensive care coordination
• Facilitate client referrals for additional services consistent with assessed needs, physician recommendation, and/or client desired outcomes
• Regularly consult with psychiatric providers and/or Psychiatric Services Manager on specific client related clinical issues
• Provide case management support to Medicare, med only clients
• Provide brief crisis intervention, stabilization services and supportive counseling to Medicare, meds only clients
• Participate in supervision with RN, Psychiatric Services Manager
• Attend weekly psychiatric services case management meetings
• Clear vacation and time off request with RN, Psychiatric Services Manager
• Complete all clinical documentation and required reports in an accurate and timely manner
• Complete Service Ticket/Progress Note within three working days of day of service and at the end of each week
• Participate in orientations and training programs of the Center
• Protect client confidentiality and abide by the ethical statement of the agency
• Other duties as assigned by RN, Psychiatric Services Manager
• Assumes leadership role either by own initiative or when asked by RN, Psychiatric Services Manager

Qualifications

• Bachelor’s degree in related field
• Strong verbal and written communication skills
• Computer literacy to maintain and manage case records
• High organizational skills to manage several different cases at once