Colleen Sullivan

Colleen Sullivan has a diverse work experience, starting with their role as a Paraprofessional at Montclair Public Schools from January 2008 to March 2014. At this position, they provided individual care and student supervision, assisting students with classroom assignments in individual and group environments.

After that, they worked as a Patient Case Coordinator at Lash Group from July 2014 to September 2015. In this role, they answered clinical and program inquiries and processed incoming program enrollment forms, identifying supplementary and alternative healthcare coverage sources for patients. Colleen also analyzed data and used standard operating procedures (SOP) to mitigate issues.

From September 2015 to April 2019, Colleen worked as a Senior Reimbursement Counselor at Lash Group. Colleen verified benefits for authorization of procedures, reviewed and analyzed claims, and provided specialized benefit verification for high-profile clients, home infusions, and specialty pharmacy benefits. Colleen collaborated with various stakeholders to ensure quality care.

From April 2019 to April 2022, they served as a Patient Access Specialist at Lash Group. Here, they handled patient and provider concerns and inquiries, dealt with health insurance claim issues, and updated reference materials with required guidelines and policies. Colleen also presented project performance tracking and trend analytics reports to leadership.

Colleen's latest position, since February 2022, is as a Patient Access Coordinator, Northeast Region Lead at Lash Group. In this role, they lead a team and supervises regional operations. Colleen oversees various services, including billing, coding support, claims submission and tracking, prior authorization, benefits verification, and more. Colleen is well-versed in medical and pharmacy terminology, billing and coding, and copay assistance.

Before their work at Montclair Public Schools, Colleen was a Human Resources (HR) Manager at Optima Technology Partners from January 2005 to January 2008. Colleen managed employee benefits and payroll, directed office operations, and handled client, employee, and vendor inquiries. Colleen also spearheaded new employee orientations and managed accounting invoices.

Overall, Colleen Sullivan has a well-rounded professional background with experience in education, healthcare, and human resources.

Colleen Sullivan holds a Bachelor of Arts degree in Communication, General from Fairleigh Dickinson University. In addition, they have obtained various certifications related to employee development and career conversations from LinkedIn, including "Asking for Feedback as an Employee," "Managing Up as an Employee," "Employee to Entrepreneur," "Having Career Conversations with Your Team," and "Cultivating a Growth Mindset."