Ami Desai

Ami Desai is a seasoned professional in customer success and technology leadership, currently serving as Tech Help Squad Lead at Travelopia since August 2023. Previously, at The Logic Factory from February 2016 to August 2023, Ami held various roles including Senior CS Manager, where leadership of cross-functional, globally-distributed teams resulted in exceptional customer experiences for Fortune 500 clients, achieving a CSAT score of 4.3+ and an NPS score of 8. Earlier roles included Team Lead - Quality Analyst, where Ami established and led the first manual testing team, and contributions as a Quality Analyst ensuring zero bug leakage in enterprise applications. Prior experience includes a Senior Business Associate Consultant role at NTT DATA Corporation, focusing on developer productivity, and a Software Development Consultant position at InfoWorld Consultancy Pvt Ltd. Ami holds a Master’s degree in ICT and a Bachelor's degree in Computer Applications, both from Veer Narmad South Gujarat University.