Human Resources and Customer Experience

The Human Resources and Customer Experience team at The Mechanical Licensing Collective is responsible for ensuring a positive work environment and high satisfaction for both employees and members. This team manages HR functions such as hiring, onboarding, and employee relations, while also addressing member needs, responding to inquiries, and enhancing overall engagement through exceptional customer service. Their combined efforts ensure that both internal staff and external members have a supportive and enriching experience with the organization.