Event Programmer & Client Services Representative

AdmitONE (an MRG Group Company) is looking to add a dynamic Event Programmer & Client Services Representative to our AdmitONE business.

The Position:

Reporting to the Manager, Client Services, the Event Programmer & Client Services Representative will help to ensure that programming, client support, special projects and best practices are of the highest quality.  They will also be responsible for supporting and building all client relationships while working with managers, General Managers, and developers to deliver and exceed client expectations.

Responsibilities:

• Support the AdmitONE brand vision and values and ensure alignment in providing AdmitONE’s customers and clients with Positive Shareable Experiences.

• Act as an advisor and consultant to all clients and their ticketing needs including, programming, ticketing, box office support, pricing, and settlement.

• Help deliver and support client and customer service levels that will enhance their experience.

• Help research, develop and build out tools and systems for efficient, consistent and concise processes both internally and externally.

• Execute all system reporting standards for internal and external clients with respect to tickets sales, products and revenue.

• Modify and create standard settlement packages, reporting and payout processes to exceed clients needs.

• Help mentor, and train new Part Time staff as required.

• Help deliver product updates to clients and internal stakeholders.

• Troubleshoot and problem solve hardware and software event issues if they occur.

• Conduct quality control for event details and programming.

• Work across all departments to help deliver the company and organizations strategic vision.

• Be innovative and creative when solving problems.

• Help track, analyze and report on the success of software, programming and client/customer needs.

• Assist with event day operations where required for large clients.

• Maintain a positive and proactive approach to building shows for the new clients.

• Efficient in building a seat map for new and existing clients.

• Liaising with clients for any assistance needed with the AdmitONE platform.

• Help support the intake for new event/venue/show requirements.

• Ensure show/event maintenance on a continuous basis.

• Build and maintain effective communication with clients in order to cultivate long-lasting relationships.

• Lead and support with quick response times to tight turnarounds for client requests.

• Responsible for effectively using and understanding of the AdmitONE.com functionality.

• Use of Square to process manual payments and facilitate reporting.

• Provide support and assistance to the Manager, Client Services in all areas of client and customer services.

• Help providing and exceeding reporting needs for the entire lifecycle of an event.

• Liaison with venues and promoters for onsite software and hardware requirements.

• Help support and manage inventory and ticket printing requirements as needed by clients.

• Other duties as required.

Position Requirements:

• 1-2 years experience, preferably in the ticketing industry.

• Ticket programming and administration experience or knowledge.

• Experience running complex reporting and sales functions within ticketing and access control systems.

• Ability to work a full-time schedule from Monday to Friday.

• A passion for positive experiences and exceeding client expectations.

• Excellent written and verbal communication skills.

• Accuracy and strong attention to detail.

• Ability to maintain strong relationships with those both inside and outside the business.

• Innovative, creative and critical thinking.

• Problem solving and analytical abilities.

• Project management, multi-tasking, and time management.

• Ability to work in a team environment and support the company wide successes and vision.

AdmitONE is a fast growing ticketing company that has become an industry leader in hospitality, events, and live entertainment. AdmitONE, an MRG Group company, is not just a ticketing company, it’s an experience portal built by event & experience creators. This foundation; decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver customers Positive, Shareable Experiences when discovering and purchasing tickets. In addition to the core functionality of selling tickets to events, the product roadmap includes everything from an integrated back-end dashboard to travel and DIY products while ensuring we service 110% of user and customer needs of today and tomorrow.

What’s In It for You?

• Competitive starting salary and performance-based incentives.

• A generous vacation package which allows you to rest and rejuvenate throughout the year.

• Participation in the MRG Travel Ambassador Program.

• You will be joining a close-knit, innovative team of creative and energetic go-getters.

• Employee discounts to our concerts/shows, at our hospitality venues.

• A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected.

Terms and Expectations

Due to the nature of the work, after hours correspondence may be required. MRG Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on any of the protected grounds mentioned under Human Rights Code such as race, national origin, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We encourage you to contact us at people.culture@themrggroup.com if you require any accommodation in the recruitment process.

Thank you for your interest in The MRG Group. Given the anticipated interest in this role, only those selected for an interview will be contacted.

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