Christian W.

Christian W. is an experienced customer service and claims management professional with a robust background in the insurance and banking sectors. Currently serving as a Customer Service Manager at Principality Building Society since January 2021, Christian previously held the position of Front Line Manager for Insurance Complaints at Lloyds Banking Group, overseeing a large team and ensuring compliance with service standards and regulatory requirements. Prior roles include leadership positions at Allianz Insurance and Zurich Insurance Company Ltd, focusing on operational improvements, team development, and customer satisfaction. Christian holds a BA (Hons) in Leadership and Management from Northumbria University and several professional qualifications from the Chartered Insurance Institute, demonstrating a strong commitment to continuous professional development.