Juan Alvarez

Juan Alvarez is a seasoned professional with extensive experience in technical training, community management, and customer service. Currently serving as a Technical Trainer at The Software Institute since May 2022, Juan interviews candidates and teaches essential technologies including Java, C#, Python, and more. Previously, as a Community Manager at Travian Games from 2007 to 2022, Juan led a virtual team to enhance customer support and developed marketing strategies to grow and maintain the customer base. Additional roles include Customer Service Representative at Citi, Technical Support at Alison Associates, Technical Manager at 3D Power, Technical Support Supervisor at 3dfx, and Evening Warden at RNIB, showcasing a robust background in both technical and customer-facing positions. Juan holds a degree in Software Engineering from Edinburgh Napier University and additional certifications in Information Technology and Accountancy.